1. Introduction
GlowCore respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on glowcore.com.pk (the “Site”). By using our Site or purchasing our products, you agree to the terms of this policy.
2. Information We Collect
When you use our Site or interact with us, we may collect the following types of information:
a. Personal Information
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Name
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Email address
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Phone number
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Shipping address
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Billing address
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Payment information (e.g. credit/debit card, bank account, transaction details)
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Account login credentials
b. Non-Personal Information / Usage Data
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Browser type and version
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Device type and model
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IP address
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Pages you view / products you browse
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Time and date of your visit(s)
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Referring website or search terms
c. Cookies and Tracking Technologies
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We may use cookies, web beacons, and similar technologies to collect usage data, improve user experience, for analytics, marketing, etc.
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Some cookies may be essential for the site to function properly; others are optional and may help with features, personalization, or tracking.
3. How We Use Your Information
We use the information we collect for purposes including:
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Processing and fulfilling orders, including contacting you, delivering products, sending invoices, and processing payments.
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Managing your account (e.g. registration, logging in, password reset).
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Customer support and responding to your requests.
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Sending you updates, newsletters, promotions, or other marketing communications, subject to your preferences.
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Improving and optimizing our Site, products, services, content, and user experience.
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Security, fraud detection, and ensuring our site, customers, and business are protected.
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Analytics and business purposes (e.g. understanding how customers use our site, tracking sales trends).
4. Sharing Your Information
We may share your information under certain circumstances, including:
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With third-party service providers who help us operate the Site (e.g. payment processors, shipping/courier services, hosting providers, email/sms services).
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With affiliates or business partners when necessary to fulfil your order or services you requested.
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To comply with legal obligations, protect our rights or property, or enforce our Terms & Conditions.
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In the case of a business transaction (e.g. merger, acquisition, sale of assets), your information may be transferred to the acquiring entity.
We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
5. Your Choices & Rights
You have certain rights and options regarding your information:
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Access & Correction: You can access or update your personal information (e.g. address, email, phone) by logging into your account or contacting us.
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Opt-out: If you don’t want to receive marketing or promotional emails, you can opt-out by following unsubscribe instructions in those messages or by contacting us.
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Cookies: You can control or disable cookies via your browser settings. However, disabling essential cookies may affect Site functionality.
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Delete Your Account: You may request deletion of your account and personal data (subject to legal or other obligations to keep certain records).
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
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Using secure servers and encryption when necessary (e.g. for payment data).
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Limiting access to your personal data only to those employees, contractors, and affiliates who need it.
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Regular monitoring and updating of our security practices.
7. Retention
We will keep your personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, enforce our policies, or for as long as is necessary under applicable laws.
8. Third-Party Links & Services
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Our Site may contain links to third-party websites, services, or tools. Those external sites/services have separate privacy policies; we have no responsibility or liability for their content or practices.
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We may also integrate or use third-party services (e.g. payment gateways, shipping partners, marketing tools); those services may receive certain personal information as needed to perform their function.
9. Children’s Privacy
Our products are intended for customers who are 18 years or older (or the applicable legal age in your jurisdiction). We do not knowingly collect personal information from children under 18. If we learn we have collected data from a child under age 18, we will take steps to delete it as soon as possible.
10. International Transfers
If we transfer your personal data outside of Pakistan (for example, to service providers in other countries), we will take steps to ensure that your data remains protected in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this site, with a new "Last updated" date. Your continued use of the Site after those changes will signify your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
GlowCore
